Shipping policy
White Cap Watersports Shipping Policy
Effective Date: July 28th, 2024
1. Order Processing Time
All orders placed on our website, [whitecapwatersports.com], will be processed and shipped within 24 to 72 hours from the order date. The exact processing time may vary depending on the day of the week and whether the order is placed during a holiday period. Orders are not processed or shipped on weekends or holidays.
2. Shipping Methods and Delivery Times
We offer several shipping options to meet your needs. Delivery times may vary based on the shipping method selected at checkout and the destination of the package. Please note that delivery times are estimates and do not include the time taken to process and ship your order.
3. Backorders
- Notification: If an item in your order is on backorder, you will be notified via email once your order has been placed. In the event of unforeseen circumstances causing a product to be on backorder after the order has been placed, you will be promptly informed.
- Customer Choice: You will have the option to either keep the product on backorder or cancel your order. If you choose to cancel, please be aware that a 10% cancellation fee will apply.
- Item Descriptions: Products that are potentially on backorder will be specified within the item’s description on our website. If an order is canceled by the customer due to backorder status, the 10% cancellation fee will still be charged.
4. Shipping Costs
Shipping costs are calculated based on the shipping method selected, the weight and dimensions of the package, and the delivery destination. The shipping cost will be displayed at checkout before you complete your purchase.
5. Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment on the carrier’s website.
6. Shipping Restrictions
We currently ship to addresses within [your country] and selected international locations. Please note that some products may have shipping restrictions due to size, weight, or destination.
7. Lost or Damaged Packages
In the rare event that your package is lost or damaged during transit, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue as quickly as possible.
8. Contact Us
If you have any questions or concerns about our shipping policy, please contact us at:
White Cap Watersports
90920 Roberts Rd Unit C10 Coburg Oregon 97408
customerservice@whitecapwatersport.com
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Thank you for shopping with Whitecap Watersports. We are committed to providing you with the best possible service and ensuring your order arrives in a timely manner.